Here to help

The dynamics of the greenApes app is: COLLECT points with your sustainable actions, DONATE points to support environmental and social initiatives, GET REWARDED with discounts and gifts.

You can access the greenApes apps via your Android or iOS phone, or via the web (app.greenapes.com). During registration, you can verify your profile via SMS, or with your Facebook, Google or Apple accounts (the latter is only available on iOS devices or using a browser).

We recommend that you associate more than one login method with your existing greenApes account, so that you can use them indifferently and access your profile easily and securely in the future. To do this, click on Settings, go to the Profile Settings section, scroll down and find the instructions for associating a new login method.

Important: if you use a different method to log in than the one used during registration (and different from one of your already associated accounts) the system will not be able to recognize you and you will thus create a new profile instead of accessing the one previously created.

TWIN coins are the points you collect on greenApes thanks to your sustainable actions and which you can donate to initiatives on the app.

You can get TWIN coins for your positive impact and in particular:

• by inspiring the Community with your stories and ideas: the more claps you collect, the more TWINs you get;
• by certifying your sustainable actions performed in real life, for example by connecting other apps to greenApes (Google Fit, Salute, Strava, Junker…);
• by entering Special Codes or scanning QR Codes that you have received at an event, from a partner or from greenApes;
• by checking in at an eco-sustainable place, partner of greenApes;
• by participating in Challenges

• ispirando la Community con le tue storie e idee: più clap collezioni e più TWIN ottieni;
• certificando le tue azioni sostenibili compiute nella vita reale, ad esempio connettendo altre app a greenApes (Google Fit, Salute, Strava, Junker…);
• inserendo Codici Speciali o scansionando Codici QR che avrai ricevuto a un evento, da un partner o da greenApes;
• facendo check-in in un luogo eco-sostenibile, partner di greenApes;
• partecipando a Sfide.

You can collect TWIN coins until the last day of each season (March 20 - June 20, June 21 - September 22, September 23 - December 21, December 21 - March 19). With the start of each season, the TWIN coins collection starts from the beginning:

don't waste collected coins, donate them before the end of the current season!

With TWIN coins you can support environmental and social initiatives, for example promoted by NGOs, non-profit organizations and foundations, in the "Donate" section of the app.

The initiatives are projects of an environmental and social nature, which can be promoted by NGOs, non-profit organizations, municipalities, foundations and other types of organizations.

For each Initiative there is a target of TWIN coins to be collected. Once the goal is achieved, the Initiative will be financed by a sponsor (indicated on the Initiative page).

The duration of the Initiatives is not linked to seasonality. The deadline is indicated on the page of each Initiative.

If an initiative does not reach its goal by the deadline, the donated TWIN coins will be credited back to each user who has made a donation.

It will be possible to follow the progress of the projects funded on the Jungle section, thanks to the updates of the partners who will carry them forward.

By donating TWIN coins you advance along the route on the map in the "Rewards" section. By progressing along the path, with your donations, you will unlock and open virtual boxes containing real rewards such as discounts, gifts and experiences, made available by greenApes partners.

Go to the "Rewards" section and select the reward that you want. You can access the reward by opening one of the Boxes that you have already unlocked, or by selecting the "All Rewards" list. A page will open with information about the reward and the partner who makes it available.

At the bottom of this page you will find a button "Claim this reward". After confirming your reward selection you can verify the email address your coupon will be sent to. The coupon mail will contain instructions on how to use or redeem the reward.

If you do not receive the email with the reward write to Partners [at] greenapes.com

You can only access the rewards in the Boxes that you have already unlocked through your donations. Rewards that are not yet accessible are displayed in gray. To be able to claim them, you just need to donate the TWIN coins needed to reach the Box it is contained in and "unlock" the Box.

These are the periods in which you can accumulate TWIN coins and, through donations, unlock rewards of the current season. Each season features a thematic setting with challenges and special reward boxes.

Enjoy the service responsibly! The community of greenApes is always happy to be inspired by meaningful stories and experiences: be creative with your pictures, posts and comments. Keep in mind you can also automatically earn points for more ordinary and everyday activities, such as biking and walking, by connecting greenApes to external apps.

Go to the “Collect” section, you will find a list of apps that you can connect to greenApes, which are available in your area. Choose and connect your favorites: from that moment you will start earning TWIN coins for the sustainable activities registered by these apps. The points earned with these activities will always be visible in your TWIN register (accessible from your personal profile).

Special Codes are codes that allow you to acquire more TWIN coins. You can find them from greenApes partners who work in the sustainability sector and who can validate your sustainable actions, for example at events, or in greenApes communications.

For example, you can get Special Codes if you volunteer with an NGO, if you participate in some green events, if you take special waste to drop-off points or if you buy eco-sustainable products.

If you have obtained a Special Code and want to redeem it, go to the "+" button (top right of the app) and then select the Code option. Enter the code and the TWIN coins will be credited to you immediately.

“Claps” are a way of showing appreciation for stories shared by other members. Scroll through the Jungle section to find stories shared by the community and “clap” the ones you like by clicking on the “open hand” icon. Clapping them will award TWIN coins to the person who posted that post. And of course you'll collect TWIN coins every time someone claps your post!

Your number of collected TWIN coins can always be consulted from your personal profile. By selecting "TWIN log" you will find the total points collected and the list of all the activities that have earned you and the total donations made.

In the "Jungle" section you can find the stories shared by other community members. Through the top bar, which is above the posts, you can choose how to filter them, for example by looking only for posts in your country or in your community.

In some areas and for some partner organizations, special sections are active, which help them share experiences within their community.

Yes, you can delete both: to delete a post on the web app, click on the post to expand it and then click on the icon you will find in the top right bar. From that menu select the “Delete” command. On mobile apps click on the post and then click on the bin icon you will find in the top right bar. To delete a comment, click on the little arrow next to the comment and select “Delete”.

Yes, it is possible to edit a post or a comment on a post. However, it is not possible to edit the image associated with the post.

Find the Challenges you can participate in in the Collect section of the app. To pass a Challenge you must complete the goals of the Challenge itself. The goals can be varied and for each one you will find instructions on how to complete it. By completing Challenges you will always receive TWIN coins. Some challenges will also allow you to unlock special rewards.

To start participating in some challenges, you need to click on "I accept the challenge", while for many others you can immediately start achieving your goals, without further confirmation.

Some Challenges are always available in the Jungle (and never expire), others are Special Challenges that are only available for a limited time. Always check the indications and methods of participation in the description of the Challenge itself.

The check-in function on greenApes allows you to earn TWIN coins by confirming your position in some sustainable places, for example with greenApes partners or in events dedicated to sustainability. To check-in, select the "+" button (top right of the mobile app) and then choose "Check-In". You will see the places around you where you can check-in.

You are probably not close enough to the partner location (maximum distance within a radius of 50 metres) or you may have a poor network connection.

You can write a private message to your Community Manager describing the problem or you drop us an e-mail at support (at) greenapes.com.