Here to help
Here’s a collection of some questions you might have. If you need additional information just get in touch with our team!

The company
greenApes is a digital platform founded to promote sustainable lifestyles. The app rewards your real-life positive actions, the sharing of inspiring stories and ideas as well as your participation in playful challenges and environmental campaigns. You can also use the points collected on the platform to access eco-friendly experiences, rewards, and discounts.
greenApes is a certified Benefit Corporation, a for-profit company that poses at the core of its operations a strong environmental and social mission. We are a team of about 10 people, with offices in Florence, Italy. If you want to visit us drop a line at info (at) greenapes.com. Our HQ are in: Via di San Quirico 233/2 Campi Bisenzio (Firenze) 50013 - Italy
Fantastic! Feedback is so important to help us improve the service :). If you want to share ideas, comments or questions we’ll be very happy to hear them. You can write us an e-mail at support (at) greenapes.com.
The app
BankoNuts (BN) are the currency in the greenApes jungle. You can earn these rewarding points for your positive actions such as:
- inspiring the community with your stories and ideas: the more Claps you collect the more BankoNuts you earn
- certifying your real-life sustainable actions:
- via the connection of External Apps to greenApes
- by entering a Secret Code you received
- checking-in at a venue partnering with greenApes
- completing playful missions/challenges
- for supporting the growth of the community by inviting friends.
You can spend your BankoNuts to claim eco-friendly rewards offered by greenApes partners.
“Claps” are a way of showing appreciation for stories shared by other members. Scroll the Explore section to find stories shared by the community and Clap the ones you like by clicking on the “open hand” icon. By clapping these stories you will assign BankoNuts to the user that created that post. And of course, you will connect BankoNuts every time someone claps your stories!
Yes, you can delete both: to delete a post on the web app, click on the post to expand it and then click on the icon you will find in the top right bar. From that menu select the “Delete” command. On mobile apps click on the post and then click on the bin icon you will find in the top right bar. To delete a comment, click on the little arrow next to the comment and select “Delete”.
No, at the moment you can only delete them (and create new ones!).
You’ll find playful Challenges in the Specials section of the app. To complete a challenge you need to complete the tasks composing it. Tasks can be quite diverse: for each task you’ll find specific instructions. Each time you complete a challenge you’ll receive lots of BankoNut points, while some challenges might unlock special rewards. You might need to tap on “Accept this challenge” to join some challenges, while in most cases you’ll join them automatically, by engaging directly with the tasks. Many challenges are always available on the app, but some Special (or seasonal) challenges might be active during specific time frames.
The check-in functionality on the app allows you to earn BankoNuts by confirming your position in specific points of interest (e.g. the venue of a greenApes partner or a sustainability-related event). To Check-in tap on the “+” button (in the bottom bar of the mobile app) and then select “Check-in” to see a list of available venues/events in your area.
By connecting greenApes with your Health (iOS) or Fit (Android) apps you will get to automatically earn BankoNuts points every time you bike or walk! You will earn points for walks/bike rides that are 1 Kilometer or more. Go to the Specials section of the app to get started!
You can always find your BankoNut points on the “BankoNuts log” page. If, after connecting greenApes with your Health / Fit app, you don’t see any points on your profile, try disconnecting the two apps (both from greenApes and from the Health / Fit app settings). Then try to connect the two apps again (from the greenApes app). Remember that only trips that are longer than 1 Km will make you earn points! Manually added or edited tracks will also not be accounted for.
Drop us an e-mail at support (at) greenapes.com
You can write a private message to your Community Manager describing the problem or you drop us an e-mail at support (at) greenapes.com.
Privacy
You can delete your account from your profile settings. All the images and posts that you have shared will be deleted permanently and there will be no way to recover them. To delete your account go to your Profile Settings, scroll down and select follow the instructions.
Yes, you can. greenApes is a GDPR compliant company, which truly cares about privacy and user rights. To request a copy of all stored data go to your Profile Settings and select “Request a copy of my data”. We will send you the data within a couple of days. Please request a copy only if it’s important to you, we are a small team and it requires some work to provide you with all the information.