Here to help
Here’s a collection of some questions you might have. If you need additional information just get in touch with our team!
The app
How does greenApes work?
The dynamics of the greenApes app is: COLLECT points with your sustainable actions, DONATE points to support environmental and social initiatives, GET REWARDED with discounts and gifts.
How can I sign in to greenApes?
You can access the greenApes apps via your Android or iOS phone, or via the web (app.greenapes.com). During registration, you can verify your profile via SMS, or with your Facebook, Google or Apple accounts (the latter is only available on iOS devices or using a browser).
We recommend that you associate more than one login method with your existing greenApes account, so that you can use them indifferently and access your profile easily and securely in the future. To do this, click on Settings, go to the Profile Settings section, scroll down and find the instructions for associating a new login method.
Important: if you use a different method to log in than the one used during registration (and different from one of your already associated accounts) the system will not be able to recognize you and you will thus create a new profile instead of accessing the one previously created.
What are TWIN coins?
TWIN coins are the points you collect on greenApes thanks to your sustainable actions and which you can donate to initiatives on the app.
How do I collect TWIN coins?
You can get TWIN coins for your positive impact and in particular:
- by inspiring the Community with your stories and ideas: the more claps you collect, the more TWINs you get;
- by certifying your sustainable actions performed in real life, for example by connecting other apps to greenApes (Google Fit, Salute, Strava, Junker…);
- by entering Special Codes or scanning QR Codes that you have received at an event, from a partner or from greenApes;
- by checking in at an eco-sustainable place, partner of greenApes;
- by participating in Challenges
- ispirando la Community con le tue storie e idee: più clap collezioni e più TWIN ottieni;
- certificando le tue azioni sostenibili compiute nella vita reale, ad esempio connettendo altre app a greenApes (Google Fit, Salute, Strava, Junker…);
- inserendo Codici Speciali o scansionando Codici QR che avrai ricevuto a un evento, da un partner o da greenApes;
- facendo check-in in un luogo eco-sostenibile, partner di greenApes;
- partecipando a Sfide.
What is the validity of the TWIN coins?
You can collect TWIN coins until the last day of each season (March 20 - June 20, June 21 - September 22, September 23 - December 21, December 21 - March 19). With the start of each season, the TWIN coins collection starts from the beginning:
don't waste collected coins, donate them before the end of the current season!
What are TWIN coins for?
With TWIN coins you can support environmental and social initiatives, for example promoted by NGOs, non-profit organizations and foundations, in the "Donate" section of the app.
What are the initiatives?
The initiatives are projects of an environmental and social nature, which can be promoted by NGOs, non-profit organizations, municipalities, foundations and other types of organizations.
For each Initiative there is a target of TWIN coins to be collected. Once the goal is achieved, the Initiative will be financed by a sponsor (indicated on the Initiative page).
The duration of the Initiatives is not linked to seasonality. The deadline is indicated on the page of each Initiative.
If an initiative does not reach its goal by the deadline, the donated TWIN coins will be credited back to each user who has made a donation.
It will be possible to follow the progress of the projects funded on the Jungle section, thanks to the updates of the partners who will carry them forward.
How do I access the rewards?
By donating TWIN coins you advance along the route on the map in the "Rewards" section. By progressing along the path, with your donations, you will unlock and open virtual boxes containing real rewards such as discounts, gifts and experiences, made available by greenApes partners.
How can I claim a reward?
Go to the "Rewards" section and select the reward that you want. You can access the reward by opening one of the Boxes that you have already unlocked, or by selecting the "All Rewards" list. A page will open with information about the reward and the partner who makes it available.
At the bottom of this page you will find a button "Claim this reward". After confirming your reward selection you can verify the email address your coupon will be sent to. The coupon mail will contain instructions on how to use or redeem the reward.
If you do not receive the email with the reward write to Partners [at] greenapes.com
Why can't I access all the rewards?
You can only access the rewards in the Boxes that you have already unlocked through your donations. Rewards that are not yet accessible are displayed in gray. To be able to claim them, you just need to donate the TWIN coins needed to reach the Box it is contained in and "unlock" the Box.
What are the seasons?
These are the periods in which you can accumulate TWIN coins and, through donations, unlock rewards of the current season. Each season features a thematic setting with challenges and special reward boxes.
Should I try to share on greenApes every environmentally friendly activity I do?
Enjoy the service responsibly! The community of greenApes is always happy to be inspired by meaningful stories and experiences: be creative with your pictures, posts and comments. Keep in mind you can also automatically earn points for more ordinary and everyday activities, such as biking and walking, by connecting greenApes to external apps.
How can I connect an external app to start earning BankoNuts automatically?
Go to the “Collect” section, you will find a list of apps that you can connect to greenApes, which are available in your area. Choose and connect your favorites: from that moment you will start earning TWIN coins for the sustainable activities registered by these apps. The points earned with these activities will always be visible in your TWIN register (accessible from your personal profile).
What are and where I find Special Codes?
Special Codes are codes that allow you to acquire more TWIN coins. You can find them from greenApes partners who work in the sustainability sector and who can validate your sustainable actions, for example at events, or in greenApes communications.
For example, you can get Special Codes if you volunteer with an NGO, if you participate in some green events, if you take special waste to drop-off points or if you buy eco-sustainable products.
If you have obtained a Special Code and want to redeem it, go to the "+" button (top right of the app) and then select the Code option. Enter the code and the TWIN coins will be credited to you immediately.
What are claps?
“Claps” are a way of showing appreciation for stories shared by other members. Scroll through the Jungle section to find stories shared by the community and “clap” the ones you like by clicking on the “open hand” icon. Clapping them will award TWIN coins to the person who posted that post. And of course you'll collect TWIN coins every time someone claps your post!
How can I check my TWIN balance?
Your number of collected TWIN coins can always be consulted from your personal profile. By selecting "TWIN log" you will find the total points collected and the list of all the activities that have earned you and the total donations made.
How can I filter the feed in the Jungle section?
In the "Jungle" section you can find the stories shared by other community members. Through the top bar, which is above the posts, you can choose how to filter them, for example by looking only for posts in your country or in your community.
In some areas and for some partner organizations, special sections are active, which help them share experiences within their community.
Can I delete posts and comments I wrote?
Yes, you can delete both: to delete a post on the web app, click on the post to expand it and then click on the icon you will find in the top right bar. From that menu select the “Delete” command. On mobile apps click on the post and then click on the bin icon you will find in the top right bar. To delete a comment, click on the little arrow next to the comment and select “Delete”.
Can I edit my posts or comments?
Yes, it is possible to edit a post or a comment on a post. However, it is not possible to edit the image associated with the post.
How do Challenges work?
Find the Challenges you can participate in in the Collect section of the app. To pass a Challenge you must complete the goals of the Challenge itself. The goals can be varied and for each one you will find instructions on how to complete it. By completing Challenges you will always receive TWIN coins. Some challenges will also allow you to unlock special rewards.
To start participating in some challenges, you need to click on "I accept the challenge", while for many others you can immediately start achieving your goals, without further confirmation.
Some Challenges are always available in the Jungle (and never expire), others are Special Challenges that are only available for a limited time. Always check the indications and methods of participation in the description of the Challenge itself.
What is the Check-in functionality and how does it work?
The check-in function on greenApes allows you to earn TWIN coins by confirming your position in some sustainable places, for example with greenApes partners or in events dedicated to sustainability. To check-in, select the "+" button (top right of the mobile app) and then choose "Check-In". You will see the places around you where you can check-in.
I can't check-in
You are probably not close enough to the partner location (maximum distance within a radius of 50 metres) or you may have a poor network connection.
I have a question that is not answered in the FAQ
Drop us an e-mail at support (at) greenapes.com
It looks like something is not working in the app…
You can write a private message to your Community Manager describing the problem or you drop us an e-mail at support (at) greenapes.com.
The company
What is greenApes about?
greenApes is a digital platform, created to promote and encourage sustainable lifestyles, where you can be rewarded for your positive actions (in the real world), for sharing stories and ideas with the community but also for participating in challenges and campaigns dedicated to sustainability issues.
Is greenApes a Company, a project or an NGO?
greenApes s.r.l. is a certified B Corp, a company that places the creation of value in environmental and social terms at the center of its work. We are a team of about 10 people and we are based near Florence. If you want to visit us you can write to info (at) greenapes.com. Our offices are in via San Quirico 233/2 Campi Bisenzio (Florence), CAP 50013
Does greenApes make commercial use of my data?
greenApes does not make any commercial use of the data. Not only do we not sell them but they are not used in any way to recommend products or services to you. The greenApes partnerships, which allow us to offer prizes to the community, are in fact free.
I would like to share some feedback or ideas
Great! Feedback is so important to help us improve the service 🙂 If you want to share ideas, comments or questions we’ll be very happy to hear them. You can write us an e-mail at info (at) greenapes.com.
Can I implement a project for my company, organization or municipality?
Yup! greenApes offers platform customization services aimed at Municipalities, companies, organisations, universities and institutions: these organisations can thus implement projects aimed at their citizens, employees and customers to involve them in positive activities from an environmental point of view. Do you want to bring greenApes to your company or municipality? Email us at business (at) greenapes.com
Privacy
How can I delete my account on greenApes?
You can delete your account from your profile settings. All the images and posts that you have shared will be deleted permanently and there will be no way to recover them. To delete your account go to your Profile Settings, scroll down and select follow the instructions.
Can I request a copy of all my data stored on greenApes?
Yes, you can. greenApes is a GDPR compliant company, which truly cares about privacy and user rights. To request a copy of all stored data go to your Profile Settings and select “Request a copy of my data”. We will send you the data within a couple of days. Please request a copy only if it’s important to you, we are a small team and it requires some work to provide you with all the information.